Our Most Recent Service Reviews
We had Josh the plumber come out today to repair a leak in our guest bathroom, he was prompt, informative and most importantly successful in stopping our leak.
Great experience overall. Very accommodating and professional. Happy with the product and the service. Will be a return customer and intend to recommend their services as well.
Greg was great. Thank you so much for your help!
Home Service Doctors was highly recommended by Home Advisors and I am happy to have taken the recommendation. Mike was extremely knowledgeable about the gas leak issue in my fireplace and he even educated me about the dangers of carbon monoxide and the ...necessity of installing detectors low to the floor and close to the fireplace. Typically, carbon monoxide detectors are installed in new homes on the ceiling. However, since carbon monoxide gas is dense and collects from the lowest point, by the time the alarm sounds on the ceiling, you will not have survived. Also, I learned today that carbon monoxide is absorbed by the skin and is odorless. I am grateful to Mike for the life saving information he gave me.
Thank you Keith!!! You came over when you said you would and fixed our AC, walking through every issue very professionally.
I cannot find the words to explain my appreciation of total package this company and Eric have provided my family with the service within 24 hours from start to finish. Please keep up the great work and customer service!
Keith was very thorough with his work and ontime. Very respectable. I am so happy with my service today and so glad that I called Home Service Doctors to work on my units.
Had them replace our Sump Pump yesterday. Sidney was very professional and knowledgeable. They matched the price I requested. Did a very good job. Didn't nickel and dime me for the little things like additional pipe or cleaning up the sump pit. Overall ...very satisfied and will call them again. Will recommend to my friends and family.
Very professional technician, good work, fair price. Will definitely use in the future!
The two workmen were friendly and efficient. Excellent job with my plumbing issue.
Joe was incredibly professional from start to finish. He was thorough in explaining everything he planned on doing which is refreshing and helpful in understanding the plan of attack. He was clean and careful throughout the process and uber detailed. ...If the rest of this company does what Joe does - you're in good hands and I would not hesitate to contact them. Oh yeah...he even asked if it was OK to enter the home on his own with his tools etc. Amazing. Who does that any more? Call them - you won't be disappointed.
I enjoyed talking with the Home Service Dr. Rep. for the home repair regarding my water pressure today. It was a quick fix, knowlegable staff, and he explained everything in layman's terms. Daniel gave me some other useful info on plumbing issues that ...would be helpful moving forward in the safety of our home. Thank you Home Service Doctors, I will definately consult with you in the future if needed, Sincerely, Pam Ward
Our HVAC system failed at 4am. I called HSD at 8:30, they had me on the schedule immediately and called me a few times to update me on tech’s progress. Thomas, our technician, was professional, knowledgeable, and diligent. He was able to get my system ...running and give me a clear picture of what to expect in the near future. I HIGHLY recommend HSD.
I had an issue with my drain pipe in my house and Joe Kendrick came from Home Service Doctors to fix the issue. Joe was very professional and helpful. He was able to diagnose the problem right away. I am extremely happy with the work and will always call ...Home Service Doctors for any plumbing issues from now on! Thank you so much!
Very reliable company. Keith did a great job with our inspection today! Very professional and provided detailed status of system and potential enhancements.
We have a service plan with Home Service Doctors. All of the Home Service Doctors professionals we've met are very knowledgeable, kind, and efficient. We've especially enjoyed Eric and Brent. Eric came by today and was great at fixing our AC on this ...extremely hot day. Would highly recommend.
Eric came out to the house for an HVAC check and was very professional and explained everything to me in detail without trying to up sell me on unnecessary things. Overall, very happy with the company and will be using them in the future.
Miguel was very informative, easy to speak to and answered my questions and was willing to speak to my boyfriend in the cell to explain more technical things go him. It was a bigger job than thought, so will require another days work. Miguel will be off ...tomorrow but will count on the fact that his replacement will be equally skilled in this problem. Thank you for speedy response. Day #2, Brian was here and was equally skilled at his job. easy-going personality, explained things so this unmechanically-minded person like me could understand. I am now a member and hopefully will have a good on-going relationship with this company. Excellent. Excellent. Another service call with Erik: very professional, concise and kind. was respectful of my floors with booties (though I have dogs and they're a mess), was kind to my pets, sat and explained things in a relaxed manner, felt like family quickly. Had to have erik back out two days later as the experiment we did was not successful. Will have to replace coils not just band-aid them up. But again respectful, kind, clearly explained options and loved the follow-up email with explanation.
Michael was a GREAT Technician with wonderful customer service and friendly. It's his second time to my house and he is always the same. He is a great person.
Home Service Doctors has consistently been serving my home for all my HVAC and plumbing needs for years. The thing I love the best about them are the people they hire. From those who do the scheduling, to the technicians who come into the home, to the ...supervisors who help figure out solutions to get needs met, They are all personable and Customer focused.
Michael Henderson (Mikey) is the technician that came and help us with our A/C problem. He is knowledgeable on all the possible issues and provide good recommendation on possible solution and actions we can take. He is also courteous and friendly. Great ...experience overall.
Michael was extremely polite and professional in his quick diagnosis of what was causing our brand new AC unit to severely under-perform. He even stayed nearly an hour past when his shift ended to make doubly sure his findings were accurate. Thank you, ...Michael!
My service technician, Eric was very helpful, courteous, and friendly. With respect to the service, he was very knowledgeable on my HVAC system and provided honest recommendations on work that should be done as soon as possible and work that could wait. ...I never got the sense that he was more of a salesperson vice a technician who just wanted to list the entire catalog of repairs that could be conducted on my system as I have from other companies before. Eric deserves recognition across the company for his professionalism. I would definitely call Home Service Doctors again for future issues.
Liam was very professional, fast, and we had no issues.
We had a good experience with Josh. He did a wonderful job, and went out of his way to get the right valve for our condo's needs. I would use this company again.
Steve was great! He came with a smile wanting to genuinely help me. He listened to my issues without interrupting me. Can’t say the same about few people in that office who have said some nasty inappropriate remarks... unlike these people, Steve has ...great customer service attitude!
Not happy with service. Didn’t diagnose leak source for under sink properly and charged money. Had to call again, and same technician provided different solution and source for leak that would cost more. Don't use them
Mr. Brian Peck provided my service and showed himself to be a professional of the highest order. Informative and thorough, he provide excellent recommendations and solutions and resolved a long-standing issue effectively and expeditiously! I am 100 ...percent impressed with Mr. Peck!
We have been using Home Service Doctors Technicians for years and we like their service and they are always friendly and helpful. We recently had DeVante Lansdowne here and he did an excellent job for us. We do wish the overall prices were a little lower ...as we always end up spending a lot, but do understand the nature of the business and things can be costly with home service repairs. They usually offer us options ranging from moderately to very expensive, so we can go with the lower price if we choose.
Michael was a fabulous technician. Informative, kind, and professional. He explained our situation well and gave options according to our needs.
Not the greatest in telling me that 2 different techs were coming at 2 different times. I waited an hour beyond window for the first tech; then another 1-2 hrs for 2nd tech, so I had to cancel outside appointments. First tech wasn’t wearing a mask and ...he really should as I was....
Very knowledgeable and provided a detail status of the unit
Excellent job, friendly and professional technician, very responsive to my needs. Was able to diagnose the plumbing issues and offered a variety of solutions, giving pros and cons of each option. Carefully explained all work.
Michael McHugh was professional and courteous and answered all my questions.
Both technicians that stopped by were extremely professional and a pleasure to have around. Although they have yet to start work on my system, I look forward to their service and expect an A+ experience.
Hassle free and quick maintenance appointment. Happy with Home Service Doctor services!
This group is very efficient, have fair pricing and explain everything they are doing and will do for you. I highly recommend them.
They are not interested in communicating back with the customer when there was a problem detected. Called the company to tell them about a problem on the installation and there was no call back. Once they got their money they don’t care to check back ...with the customer
The service through Home Service Doctors was very good. Jacob and Brent were professional and effective. Thank you.
I had the pleasure of having Michael Alvarez again to do my regular furnace inspection. Can’t say enough about him. He is a fantastic technician and very knowledgeable. He offered to resolve a problem that was caused by a previous technician. He’s a ...very honest person and also very professional. Truly wonderful and pleasant to work with. I would highly recommend Michael anytime. He sure is an asset to your company.
Andre was very professional and very knowledgeable about his job. Recommend him without hesitation.
I have nothing but excellent things to say about this company (Home Service Doctor; Manassas) especially the technician Brian Peck who provided excellent service. He is very knowledgeable, very professional, courteous and kind. He ensured our confidence ...by providing us with all the information that we needed and went above and beyond the scope of his duties. A great company! Thank you Brian
Sidney Janet got rid of the water on top of my sump pump. He explained how it got there and fixed the problem that caused it. He explained what he did but I didn't understand it all. Time will tell. All the while a real pleasant guy and I would ...welcome him any time
I paid $1562 for a bathtub mixing valve replacement, new trim kit, quarter turn valve hose bib and shut off valve in my basement. Total labor time was about 3 hours which included diagnostic and supply run. I had preexisting access to both locations work ...was performed so it was easy. Unless your supplier is providing gold plated materials, my guess is that your labor rate was equivalent to approx $400/hr. Not even medical specialists charge that much. Additionally the technician put plumbers putty on my outside hose bib instead of cement to hold it in place. When I called HQ for it to be fixed the same technician called back and blatantly lied and said he would never use plumbers putty for that type of repair, knowing it was plumbers putty. I had to get a new technician sent out to fix the job and he told me it was plumbers putty that was used. How could you charge that type of money then deceiver your customers????
This company apparently does not provide parking for its drivers' commercial vehicles. The drivers park their ugly orange trucks on residential streets, terrorizing unfortunate homeowners. The company is unresponsive to homeowners' concerns.
Be aware of unfair business practices & OUT OF LINE pricing! Professional, however labor $$ is borderline criminal! Also these Doctors will try & sell you something even if all is working well. Bottom Line: is get multiple estimates b4 spending hard ...earned dollars! Pluming or HVAC you have to shop or the REAL leak will be in your bank account. Please shop around & use reviews like Angie List / Home Advisor #CantBeTrusted #TookMeAwhileFigureOutTheFacts #HSD
Not licensed workers so the call them "specialists". Got their snake stuck in my line, cut it and left us to deal with it. Luckily a true licensed professional was able to remove it quickly within minutes.
Michael is outstanding. Total professional who works to ensure he and his company exceed client expectations.
One of few companies ( In the whole country) that provides a world class customer service & highly skilled professional work COMBINED! Eric ( HVAC) Tech was very courteous, Clean, Professional , Transparent and knowledgeable.
Very good customer service. Job well done, on time. I gave 4 stars because the tech didn't honor the online coupon for a discount at the time of service. When i called the customer service, they said it was too late to do anything after the fact and ...offered a discount for a future service.
Fantastic experience! I called for a slowly draining bathtub drain. Quick to respond and the technician was kind and skillful. Highly recommend.
I had a great experience with Home Service Doctors. I asked them to come out to provide an estimate for a sump pump battery back up. Sidney provides a few different options and we were able to discuss the advantages and disadvantages of each; which ...helped me make my decision. I also appreciated that they showed up early in the afternoon as opposed to later in the appointment window.
I was very happy with our annual furnace inspection. Eric at Home Service Doctors arrived promptly at my expected time (and very happy that they were able to accommodate my busy schedule and come early at my request). The technician was easy to work ...with, knowledgeable and gave reasonable recommendations about our system.
Andrew was very pleasant, courteous and professional. He came out first to run some diagnostics & determine our heat pump issue quickly. He identified the faulty parts put in an order to get it in stock. A few days later Andrew came back with the ...parts installed them tested the system and made sure to explain what he had done with good detail. Would trust him to service our system in the future. Clearly a valuable member of your Home Service Doc Team! Thank you. - Shawn Miller
I can't say enough about Joe from Home Doctors, as well as Shannon. Shannon's prompt and knowledgeable response and scheduling, along with Joe who arrived on time, approached the job directly and walked me through my options, both representatives were ...professional and personable. I would highly recommend House Doctors if these are the people they have working for them. The price of the job & guarantee they give on their work will have me call them again. Cheers! Ok, ...........here is an additional review. Again this team of professionals was really terrific. Greg came to hydroblast the branch line and then after , Steve came and used the camera to feed into pipes to look for any other issues. These guys are excellent. I'm impressed how they worked as a team, and the follow up from Bruce was all very timely. Communication was spot on, along with their knowledge. Honestly, I really liked these guys & girls and would highly recommend this company. Bravo, well done.
Our service technician was Mr. Eric Anderson. He was very knowledgeable and professional. He definitely explained everything to me in detail and made me feel very confident on all his findings. I highly recommend him and the Home Service Doctors team to ...anyone that requires a Air condition/Heating system check or repair.
From my initial phone call to contact them about my heat pump not functioning through the service call and repair process, everyone I dealt with was very professional, prompt, knowledgeable, and courteous. Eric came to the house when they said he would, ...listened to my explanation of the problem I was experiencing, explained what he was going to do to troubleshoot the issue, then promptly went to work. He found the problem in a very short time, then explained what needed to be done and gave me a written prognosis to explain in detail what steps were necessary to affect the repair, as well as recommendations to make the heat pump run more efficiently. Eric repaired the system in a very short time and had the heat pump operating much quicker than I had expected. Eric was knowledgeable, professional, and made sure I understood everything during the entire service call. Plus, I was impressed the fact he wore booties every time he came back in the house to keep from tracking dirt in. Small details maybe but that's exactly why I highly recommend House Service Doctors as I was entirely satisfied with their service and pricing.
My experience with the service was a very pleasant one because his politeness and helpfulness. And his expertise in the field was great!
Prompt and good communication, timely estimate. The plumber who showed up seemed competent. However, the price quoted was ridiculous.
Mike was really nice, helpful, and insightful. He diligently investigated the issue and educated us on our house’s plumbing.
Professional, polite, and organized staff. Seamless teamwork from start to finish. Completely transparent pricing. Highly recommended!
The technician, Sydney Janet, was very thorough. He was pleasant and always explained what he was going to do and why. He asked me questions to help him better diagnose and fix the problems I had and was happy to answer all my questions. It was obvious ...to me that he is well skilled. Home service Doctors as a company is very professional. Sydney did a fabulous job with our kitchen faucet and dishwasher. We are very pleased.
Miguel of Home Service Doctors was Very professional, proficient and courteous. I had new valves installed on waterlines serving my home and outside.sprinkler system. He explained several options available to me, involved his company manager and ...completed the task competently and efficiently.
Michael & Phillip did a thorough inspection of my heat pump and air handler. They gave us some good ideas on improving comfort, no hard sales pitch. Used booties to ensure no dirt tracked into the house. Good customer focus. I recommend the company ...and both Michael and Phillip.
Guys were very friendly and helpful. Made great recommendations and worked really hard to solve the problem.
As usual, a pleasure working with this excellent, responsive, quality-focused company. Andrew was knowledgeable about my specialized HVAC system, methodically worked through a diagnostic process to identify a hidden problem that was keeping my air ...conditioning offline, and promptly fixed it. He performed his work with the courtesy and professionalism my family has come to expect from all Comfortologist staff. We will never use another company again.
They were great in accommodating me with same day service! Erick was quick at determining the issue and fixed it righ away! Not to mention curtious and arrived on time.
I truly cannot say enough good things about this company and the service that I was provided, I’m beyond grateful that I found them. This is how ALL companies should strive to be like, they were truly the gold standard (right down to their customer ...service reps.)….I seriously don’t know how it’s even possible for anyone to complain about this company? I live in a high-rise building and there was a water leak from my bathtub into the law office below, and who really wants to be in that situation (e.g. with lawyers)? Anyhow, so I began getting several estimates immediately because I knew it would be quite costly dealing with a plumbing issue to that degree. I had already got a ‘good feeling/vibes’ about Home Service Doctors when the phone representative asked me if I would like to donate canned goods when I received my estimate…uh who wouldn’t like a company that gives back to the community? Anyhow, the technician Mr. Sidney Janet came and did a very thorough job in explaining exactly what needed to be done and took pictures so I knew exactly what to expect….plumbing is definitely not my forte. He even spoke with my building engineer that day and the law office, after receiving many estimates that week it was his comprehensive explanation that made me decided to go with this company. My building engineer even nonchalantly commented that “this guy knows what he’s doing.” Anyhow, the day of the work (which happened to be Veterans Day), the company called ahead and let me know that they were on their way and their representatives had already scheduled a time with the law office to have the work done (they seriously made this painless for me). After the job was done Mr. Janet explained exactly what was done and took additional pictures. I don’t know how anyone could say that they were confused or didn’t understand something with his service?….he made it abundantly clear what was happening and what it would entail, unlike other estimates I received. Anyhow, to cut a long story short, because believe me I could go on and on…the job was done and Mr. Janet even spoke with his manager about a Veterans discount (go Navy!)….which I was very thankful for. I truly appreciated everything that this company did, and therefore had to take the time to write this review. As a single female, it’s not easy to find people that don’t take advantage of your lack of knowledge of maintenance work, other technicians told me I would have to take the entire tub out for twice the cost to fix the problem! Furthermore, the fact that this company supports the community, veterans, and that I could tell the technician truly cared about not making an already arduous situation more strenuous on me meant so much! I was so impressed by their service that I gave the on-site building manager, the Home Service Doctors card; in which she said she would now seriously consider them now for future work (I only give her recommendations when I truly am impressed by services rendered….. in which she’s used my recommendations before). It’s good to know that there are companies like Home Service Doctors in our area and I will continue to recommend them to fellow residents, family, and friends. If you’re a Veteran I would highly recommend considering this company for services needed, this is the type of company that you would want to do business with. Again, BIG thank you for all that that your company did for me EVERYONE was wonderful and it was again beyond appreciated. Very relaxed (now) and happy/impressed customer.
I needed plumbing repairs to my 15 year old home. Miguel G. Who helped me was friendly, kind, and helped repair my sink facets, as well as replace the pressure valve to my home. Service was on time, done with superb quality. I appreciated everything, ...excellence throughout this experience. Thank you!
Very quick and responsive service with reasonable price. Absolutely satisfied!
Quick, professional and neat. Great price. Would definitely use them again.
Home Service doctors technicians and service personnel have all been excellent with their professional services and attitude. I will recommendl their services to others.
Jacob arrived on time, was courteous, and very professional. He expertly installed a new humidifier and cleaned our HVAC blower.
Home Service Doctors. Greg visited first to my home to preform Hydro-Jet on the pipes. In the process of doing so, he realized that there was a more serious problem then and he brought Stephen into to take a look. Stephen arrived and evaluated the issue ...and will be returning with a plan to resolve my backing up issues
Jacod H and Dustyn P from Home Service Doctor were hard-working, professional and experts at their jobs. Answered every question that I had. Kudoes ro these two men!
Home Service Doctors did a great job replacing my water heater. They brought it up to code and redid the pipes and valves going to the water heater. I had two companies come out and they were the low bidder. I am also having them replace a shower ...valve that is ancient.
Josh did a great job, taught me about my plumbing and got me on the schedule to complete what was needed.
The people have been polite and pleasant, but the leak hasn't been fixed. Also, I took off work so that they can come, but it's almost the end of the day and they aren't here yet. I'm not impressed with punctuality and actually fixing the issue.